Returns and Complaints
Claims and Damages in Transit/Missing Goods
Complaint:
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Complaints are accepted only via email or by mail; we do not accept complaints over the phone.
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In the case of complaining about a product defect or receiving a product that does not match the order, please send an email with a description of the complaint to duchbdsm@gmail.com.
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In the description of the complaint, please provide your order number and a detailed description of the item being complained about, and if possible, attach a photo.
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Complaints are processed in accordance with the Act of 27.07.2002 on specific terms and conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended), in the complaints section.
Damage in Transit/Missing Goods:
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The condition for considering a request for damaged goods in transit or missing items in the shipment is to check the contents of the package in the presence of the courier during delivery and record a Damage Protocol with the courier.
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The scanned protocol should be sent to the address: duchbdsm@gmail.com.
Complaint Forms:
Complaint forms for products and services can be downloaded below:
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Product Complaint
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Complaint Form for Service
Notice of Withdrawal from Sales Agreement
Right of Withdrawal from the Agreement
We hereby inform you that you have the right to withdraw from this agreement within a period of 14 days without providing any reason.
The deadline for withdrawal from the agreement expires after 14 days from the day:
1. on which you take possession of the item(s) or on which you take possession of the last of the items, if the agreement pertains to the transfer of ownership of multiple items delivered separately, or on which you take possession of the last batch or part, if the agreement pertains to the transfer of ownership of items delivered in batches or parts.
2. on which a third party other than the carrier and indicated by you takes possession of the item(s) or on which they take possession of the last of the items, if the agreement pertains to the transfer of ownership of multiple items delivered separately, or on which they take possession of the last batch or part, if the agreement pertains to the transfer of ownership of items delivered in batches or parts.
To exercise the right of withdrawal from the agreement, you must inform DUCH BDSM - JAKUB CHOROSZKIEWICZ, ul. Michała Ossowskiego 10 lok. 8, 42-200 Częstochowa, e-mail: duchbdsm@gmail.com, phone: +48 536 798 166, of your decision to withdraw from this agreement by means of a clear statement (e.g., a letter sent by post, fax, or email).
You may use the withdrawal form template, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal from the Agreement
If you withdraw from this agreement, we shall reimburse you for all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the item(s) back or you have supplied evidence of having sent back the item(s), whichever is the earliest.
If the agreement pertained to the sale of goods, please send back or hand over the item(s) to us at DUCH BDSM - JAKUB CHOROSZKIEWICZ, ul. Michała Ossowskiego 10 lok. 8, 42-200 Częstochowa, without undue delay, and in any event not later than 14 days from the day on which you communicated your withdrawal from this agreement to us. The deadline is met if you send back the item(s) before the period of 14 days has expired.
You will have to bear the direct cost of returning the item(s).
You are only liable for any diminished value of the item(s) resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the item(s).
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Contract Termination Form
Notice of Withdrawal from Service Agreement
Right to Withdraw from the Service Agreement
We hereby inform you that you have the right to withdraw from this agreement within 14 days without providing any reason. The deadline for withdrawal from the agreement expires 14 days from the date of concluding the agreement.
To exercise the right to withdraw from the agreement, you must inform DUCH BDSM - JAKUB CHOROSZKIEWICZ, 10 Michała Ossowskiego St. Apt. 8, 42-200 Częstochowa, email: duchbdsm@gmail.com, tel.: +48 536 798 166, of your decision to withdraw from this agreement by means of an unequivocal statement (for example, a letter sent by post or email).
You may use the withdrawal form template, although it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send information regarding the exercise of your right to withdraw from the agreement before the withdrawal period expires.
Consequences of Withdrawing from the Agreement
In the event of withdrawal from this agreement, the Account will be deleted along with all the data provided by you, and it will not be possible to use the services provided under the Account.
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Service Termination Form