FAQ - Frequently Asked Questions
Materials, sizes, and product customization
Is it possible to customize the sizes of the products?
Yes, every product that allows for parameter adjustments offers various options for length, width, and other specifications. These options are available when selecting a specific product.
Can the color of the product be changed to one that is not available in the options?
Yes, the option to change the color is only available for selected products where the color change option is provided. If a product does not offer this option, unfortunately, it is not available in that case. However, if you are keen on a specific color, please contact us through the contact form, and we will do our best to assist you.
What materials are your products made of?
We strive to use various types of leather. Most commonly, we use calf leather with thickness ranging from 2mm to 5mm. We also introduce new variants of leather that will gradually become available in our assortment.
Can I personalize a product according to my own preferences?
Yes, each order is treated individually and offers the option for personalization. When selecting a product, the customer has the opportunity to customize the design according to their preferences. If you don't find a satisfying option, you also have the possibility to submit your own design through the contact form.
What materials are your products made of?
Our products are made from high-quality vegetable-tanned leather. Depending on the product's construction, we also use wax-coated polyester threads, ensuring incredible durability. Additionally, in some configurations, we incorporate metal parts as needed.
Can I order a product with a custom design?
Yes, if you don't find a product that meets your expectations, please contact us through the contact form and describe how we can assist you.
Are you planning to expand your product offerings to include items made from different materials?
Currently, our offerings primarily focus on products made from high-quality leather. However, we are considering the possibility of expanding our range to include new materials in the future. We will keep our customers informed about any updates.
Are your products waterproof?
Yes, the leather and the coating applied to it should make the products water-resistant. However, after extended use, the leather may absorb a small amount of water.
Do you offer assistance in choosing the right products or providing information about them?
Yes, if a customer needs information or guidance regarding our products, we are here to help. You can reach out to us via email at duchbdsm@gmail.com or through the contact form.
Do you offer products made from materials other than vegetable-tanned leather?
No, our products are made exclusively from natural vegetable-tanned leather due to its quality and durability.
Is it possible to order products in non-standard sizes?
Yes, we strive to provide products in various sizes. If a customer still doesn't find the right size, we encourage them to contact us at duchbdsm@gmail.com or through the contact form, and we will do our best to assist in creating the suitable product.
Is it possible to add additional accessories to the product?
Yes, the possibility to add additional accessories depends on the product's construction. If such an option is available, it will be visible in the product settings before adding it to the cart.
Do your products have the potential to cause allergic reactions?
We use vegetable-tanned leather, which should not contain harmful substances. However, reactions can be dependent on individual health conditions.
Is it possible to order products in custom colors?
Yes, it is possible to order products in custom colors, but it depends on the availability of leather colors or leather accessories. We continuously strive to expand our range of colors, and if you can't find the right color, feel free to contact us at duchbdsm@gmail.com or through the contact form.
Orders, Changes, and Complaints
Is it possible to exchange or return a product?
No, due to the custom tailoring of each order, the product is not eligible for exchange. However, in the case of a defective product covered by the manufacturer's warranty, we offer the possibility of a complaint for damages or material deficiencies.
Do you offer a warranty on your products?
Yes, as the manufacturer, we provide a manufacturer's warranty for each of our products.
Is it possible to change or cancel an order after it has been placed?
Yes, it is possible, but we kindly ask for prompt contact with us via email at duchbdsm@gmail.com or through the contact form. Since the processing time for orders begins 24 hours after the order is placed, we recommend contacting us as soon as possible in such a case.
What is your approach to handling complaints?
We handle complaints based on the manufacturer's warranty, which means we commit to repairing or replacing the defective product in accordance with the warranty terms.
Payments and Financial Options
What payment methods are available?
Our company accepts various forms of payment, including: card, bancontact, EPS, giropay, iDEAL, Klarna, Link, Przelewy24, Sofort, and BLIK. We provide a wide range of options for the convenience of our customers.
Is it possible to make installment payments?
Yes, some of our payment methods allow for purchasing our products through an installment payment system.
Packaging, Special Orders, and Instructions
Do your products suit special occasions?
Yes, our products are suitable for special occasions, and we encourage their use in such contexts.
Are your products suitable for gifting?
Absolutely. Our products make excellent gifts as they are meticulously crafted with attention to the smallest details. Additionally, we package them in elegant wrapping, making them a unique and distinctive present.
Are the products packaged in elegant gift boxes?
Yes, we make an effort to present our products in elegant packaging.
Is it possible to order a product for a special event?
Yes, if someone wants to order a custom-made product for a special event, that is possible. However, it may come with a higher cost and a longer lead time.
Do you offer material samples before purchase?
Currently, we do not have the capability to offer material samples.
How can I ensure the long-term durability of my product?
If you want to further care for your product, you can purchase a special leather conditioner (for leather products) or apply beeswax every 3 or 6 months. This will help maintain your product in excellent condition.
What are the recommendations for storing the products?
To maintain the full functionality of the products, we recommend keeping them clean and avoiding exposure to heated surfaces or direct sunlight, as this can cause cracking or weakening of the product.
Do you provide user instructions for the products?
No, we do not provide user instructions for our products. We believe that customers who order these types of products have knowledge about their proper use.
Is it possible to order sets of products?
Yes, we encourage customers to place orders for full sets of products to fully utilize the potential of our offerings.
Do you offer limited edition product lines?
Yes, we occasionally offer a limited quantity of our products in special editions. However, this depends on collaborations with industry professionals and other factors.
Are your products designed for specific gender preferences?
Our products are not designed for specific gender preferences, but rather for those who feel the need to use them.
Do you offer help in realizing specific fetishes using your products?
Yes, if you believe we can assist you in fulfilling your fetishes through our products, feel free to reach out to us at duchbdsm@gmail.com or through the contact form, and we'll help bring your desires to life.
Customer Accounts, Communication, and Product Reviews
Are there any additional benefits for regular customers?
Yes, we offer additional benefits for our regular customers. We encourage you to create a customer account with us to take advantage of these special offers.
How quickly can one expect a response to inquiries directed to your company?
We aim to respond to all messages within an hour, and at most within 24 hours of receiving them.
Is it possible to leave reviews about your products?
Yes, we encourage customers to leave reviews about our products. Your opinions are very valuable to us.
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